Returns

In addition to your Statutory Rights, we will happily exchange a product or provide a refund given the following conditions have been met:

• Contact Customer Service by close of business the day after purchase. Refunds will not be provided for change of mind after this time.
• Products must be returned within 7 days of purchase. The product and packaging must be in its original saleable condition unopened, undamaged and unused.
• In the unlikely event you experience a reaction to a product, you have the option of an exchange or refund. Notification must be made by close of business the day after purchase or supporting documentation will be required (i.e. statutory declaration, doctor’s certificate, letter from pharmacist).

How to make an exchange or receive a refund (online purchase):

1. Contact Customer Service by close of business the day after receiving products, via phone or email and provide proof of purchase.
2. Products should be returned within 7 days of receipt to our Online Returns/Exchange address: Shop B 060 Chadstone Shopping Centre VIC3148.